University educated staff – staff members hold degrees in Human Resources, Business, Psychology or related disciplines.
Highly trained interviewers – Friendly staff are continually trained and updated on interviewing techniques, privacy legislation, and industry standards.
Industry Experience – Checkwell takes more HR Interviews than any other Human Resource Interviewing service provider in North America.
Language Capabilities – Checkwell can provide service in a variety of languages with particular strength in English, French, and Spanish.
24/7/365 Service – ConcernCheck tip lines are open 24/7, 365 days a year.
Process
Management Reports – Our reports are comprehensive, yet easy to use. Time and time again we receive positive feedback about the ease with which clients can zero in on areas of concern.
Verbatim Detail – By leveraging both technology and professional interviewers, we not only gather tremendous statistics, but also add color to the statistics with the rich, verbatim comments gathered during each interview.
Custom Communication Campaigns – Checkwell develops communication plans to align with your company culture.
Technology
Data Security – Bank-calibre technical infrastructure and security processes approved and used by over half of Canada’s largest 100 employers.
Physical Security – Our technologically advanced operations centres have been have passed numerous security reviews and audits.
Proprietary Telephone System – In partnership with TELUS and Avaya, Checkwell has developed, and currently employs, a phone system specifically designed for the efficient operation of both a domestic and international call centre.
Disaster Recovery and Business Continuity – Multiple facilities and off-site data centres run by experts ensures 99.99% uptime.